We're a small team and we actually read every message. Whether it's a bug, a question, or just feedback — reach out.
Best for billing questions, account issues, or anything account-specific.
hello@retainerbase.ai →We aim to respond to all messages within 24 hours on business days. Urgent issues (billing, access) we try to handle same day.
Mon–Fri · within 24hWe offer a full 30-day money-back guarantee. Email hello@retainerbase.ai with the subject line 'Refund Request' and we'll process it within 5 business days — no questions asked.
Yes. Go to Settings inside the app and update your email there. Changes take effect immediately.
Go to Settings → Billing and click 'Connect Stripe'. Make sure you complete the Stripe onboarding flow fully — including identity verification.
Check the client's spam/junk folder first. If not there, make sure the email was entered correctly. You can also copy the portal link directly from the client's page in your dashboard.
You can close your account from Settings → Account. Since this is a lifetime purchase, there's no subscription to cancel. Your data will be deleted within 30 days of your request.
Yes. We never store card numbers or payment info. All transactions are processed by Stripe and go directly into your Stripe account via Stripe Connect.